Creating Competencies Using Blended Learning

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Client Background
Nature of Business : Internal IT Unit of Airline
Divisions : 09 Divisions
Applications : 19 Tier 1 Business Apps
Location : Asia
Team Size : 1400 Nos.

Client Challenges
- Increasing Defect Rate in Tier 1 Applications
- No specific internal capability on Testing
- Instructor Led Training and e-Learning used for testing not very effective
- Team members not interested to own and perform testing
- Project managers are not very competent to guide and plan for testing activities
- No single vendor able to own and drive the capability building in a structured way
- Academia in the region not strong to support the initiative
- Budgetary constraints for investment on testing are high

Scope of Client Organization
Tier 1 Applications participated in survey
Applications were audited for evidence

Conduct a gap analysis of Inhouse Testing Capabilities with focus on:
- Process
- People
- Technology
- Infrastructure

Objective
To identify weakness and gaps with reference to industry standard practice
To identify areas of improvement
To define competency development plan based on observations
To design curriculum for the organization
To develop courseware in alignment with the areas of improvement identified
To delivery training for 150 engineers in the organization

Deliverables
Competency Development Plan
Curriculum for training Testers and Testing related Roles
Courseware in alignment with the gap analysis conducted
Perform training for 150 Engineers in the field of Testing based on Curriculum design